Glossary is usually defined as an alphabetical list of technical terms in some specialized field of knowledge. This knowledge base glossary provides a collection of knowledge base documents that define many technical terms. These terms are arranged alphabetically, but you can quickly jump to a specific term by selecting its first letter from the index of the knowledge base glossary below.
CSAT
CSAT Customer Satisfaction Survey
SIM
SIM stands for Subscriber Identity Module or Subscriber Identification Module. It's a portable chip and built in circuit that stores the international mobile subscriber identity in a highly secure manner.